Returns & Refunds

Because our products are fresh, frozen, or thawed, we're unable to accept returns on items purchased through our website.

If your order arrives damaged, incorrect, or you believe there's an issue with the quality of a product, please get in touch with us as soon as possible. We'll review the issue promptly and, where appropriate, arrange a replacement or suitable resolution.

Our goal is to ensure every Allergywise order reaches you in the best possible condition.

If you need assistance, please email us at info@inclusivefoods.co.nz and include your order number along with a brief description of the issue. If possible, attaching photos will help us resolve your enquiry more quickly.