Subscribe & Save

Simple, flexible, and designed to fit around everyday life. Here’s everything you need to know about Allergywise Subscribe & Save.

1. Overview

By subscribing to the Allergy Wise Subscribe & Save programme, you agree to these terms and conditions. Please read them carefully before enrolling.

2. Subscription Plans

We offer two delivery frequency options under our Subscribe & Save plan:

• Every 2 Weeks – Your selected products are delivered fortnightly on your chosen billing date.
• Every Month – Your selected products are delivered monthly on your chosen billing date.

You may select your preferred delivery frequency at the time of subscription and change it at any time through your customer account portal.

3. Pricing & Discounts

• Subscribe & Save subscribers receive a discount on the standard retail price as displayed at the time of subscription.
• Prices are charged in New Zealand Dollars (NZD).
• Allergy Wise reserves the right to adjust pricing with a minimum of 14 days' notice to active subscribers.
• Discounts apply only to the subscribed product(s) and cannot be combined with other promotional codes or offers unless explicitly stated.

4. Billing

• Your payment method will be charged automatically on each scheduled delivery date.
• The first charge occurs at the time of initial subscription sign-up.
• Subsequent charges occur according to your selected delivery frequency (every 2 weeks or every month).
• You are responsible for ensuring your payment details are current and valid. Failed payments may result in your subscription being paused or cancelled.

5. Delivery

• Delivery is subject to our standard shipping terms and timeframes as outlined in our Shipping Policy.
• Delivery dates are estimates and may vary due to public holidays, courier delays, or other circumstances outside our control.
• Allergy Wise is not liable for delays caused by third-party courier services.

6. Managing Your Subscription

Through your customer account portal, you can:

• Skip an upcoming delivery
• Pause your subscription
• Change your delivery frequency (2 weeks or monthly)
• Swap a subscribed product for another eligible product
• Update your delivery address or payment method
• Cancel your subscription

Changes must be made at least 48 hours before your next scheduled billing date to take effect for that cycle.

7. Cancellation

• You may cancel your subscription at any time through your customer account portal with no cancellation fee.
• Cancellations made within 48 hours of a scheduled billing date may not prevent that cycle's charge. In such cases, the order will be fulfilled and the cancellation will apply from the following cycle.
• Allergy Wise reserves the right to cancel a subscription at any time due to product discontinuation, stock unavailability, or breach of these terms, with reasonable notice provided.

8. Product Availability & Substitutions

• In the event a subscribed product is out of stock or discontinued, we will notify you and may offer a suitable alternative.
• You are not obligated to accept a substitution and may cancel or modify your subscription at no cost in such circumstances.

9. Returns & Refunds

• Subscription orders are subject to our standard Returns & Refund Policy.
• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• Refunds for subscription orders will be assessed on a case-by-case basis.

10. Allergen & Product Information

• Product formulations may change. We recommend reviewing product labels upon each delivery.
• It is your responsibility to verify that subscribed products remain suitable for your dietary and allergy requirements.
• Allergy Wise is not liable for reactions resulting from changes in product formulations by third-party manufacturers.

11. Privacy

Your personal information is collected and used in accordance with our Privacy Policy. We do not share your data with third parties except as required to fulfil your subscription (e.g., payment processors, courier services).

12. Changes to These Terms

Allergy Wise reserves the right to update these terms at any time. Subscribers will be notified of material changes via email at least 14 days in advance. Continued use of the subscription service after the effective date constitutes acceptance of the updated terms.

13. Contact Us

For any questions or issues relating to your subscription, please contact us: info@inclusivefoods.co.nz

These terms are governed by the laws of New Zealand.

 

Last updated: 27 May 2026