Terms and Conditions

Standard freight charge is $10.00 and orders over $100.00 are freight free

Cut off time for same day dispatch is at 07:00am

Delivery times 2-5 days delivered by courier. Please allow an extra day for rural deliveries 

South Island orders dispatched on Mondays and Tuesdays only.

In some instances customers request specific delivery dates, we will endeavour to deliver as close to this date as possible but due to the nature of some orders and customer location we cannot guarantee to meet your request.

If you were unavailable to sign for an item when the courier arrived, or if the item does not require a signature and a safe place could not be found to leave it, they will leave a ‘Parcel for you’ card at the delivery address.

The card will have details of when the delivery was attempted, the ‘Parcel for you’ tracking number; as well as what needs to be done to arrange redelivery or collection of the item.

Please note:  All products are frozen upon manufacturing. AllergyWise products can be refrozen upon arrival if thawed.